We desperately hope to further look into it and then provide some professional instructions or suggestions, however, the information is too limited. It is unusual to hear that Recoverit works in that way. I understand your feeling, and it would be very depressed when the screen turned black suddenly after you invest a large time in it. Reply from Wondershare Recoverit Updated To take care of your concern, would you please send more details to We'll put your case in the 1st priority and do the needful assistance. Your patience is highly appreciated! - 08-09-2022 We are willing further look into your case, however, there is still no update from you yet. It is our ultimate pursuit that users can use our software happily! So I hope you will consider giving us a chance to investigate your issue and fix it. ![]() Could you please explain the specific problems you are encountering with Recoverit? You may also drop an email at Our senior support team will put your case in the 1st priority and do the needful assistance for you ASAP. It is really heartbroken for us to read your review, and we are eager to give you some professional instructions or suggestions, however, the current information is too limited. Firstly, I'd like to present our deepest apologies for any inconvenience that happened on your end. Reply from Wondershare Recoverit Updated 8 Sept 2022 Look forward to getting in touch with you! You are important to us, and we want to help as much as we're able to. Our senior support team will contact you to take care of your concerns ASAP. Or you can also send us your contact email after receiving a request from Trustpilot separately. And if you need phone support urgently, you may submit a callback request from the following link and we'll call back in your time zone at 9 am - 10 pm. Wondershare values each customer's benefit and we are always doing our best to provide both LiveChat, Phone, and email support (7*24 hours customer service), you may contact us from the link below to reach us directly. We understand that it is very important for users to get help timely when he/she has trouble using the product. Firstly, I'd like to present our deepest apologies for the inconvenience that happened on your end. Reply from Wondershare Recoverit 3 days ago You are important to us, and we'd like to help as much as we're able to. Noting you have already contacted us, could you please send us the ticket number or your order number after receiving a request from Trustpilot? With it, our senior support team will further look into your refund request and do the needful assistance for you ASAP. We are desperate to fix the problem after knowing you were encountering a problem during using the product, and this is the reason our support may ask you to provide more details (like a screenshot showing the problem and log files, etc) via emails for further troubleshooting, and this was also the reason we didn't process a refund for you in the first place. ![]() Per your description, please allow us to make a brief explanation as below: We will accept a refund request if the customer encounters technical issues that are unable to be solved within 7 days. Wondershare values each customer's benefits and we'll do our best to help you out. We understand it would be very frustrating when you are unable to recover files correctly with this software. Firstly, I'd like to express our deepest apologies for the inconvenience. Reply from Wondershare Recoverit An hour ago
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |